A:We mainly produce cream vacuum emulsifiers, toothpaste making equipment, soft capsule dispensing systems, etc.
Q: When purchasing emulsifying equipment from Zhejiang Tianfu Technology Co., LTD., what are your advantages compared to other manufacturers?
A:We firmly believe that our equipment stands out due to our focus and in-depth exploration in the following aspects: 1. With profound technological heritage and innovation-driven development 2. Outstanding quality and exquisite craftsmanship ensure the ultimate performance of the product 3. Our product line is rich and professional, providing targeted solutions 4. High levels of automation and compliance to meet future demands 5. Rich project experience and a reliable global service network We sincerely invite you to visit our factory, witness our manufacturing process with your own eyes, and experience the outstanding performance of our equipment through on-site trial operation. Please tell us your specific production requirements, and we will provide you with the most targeted solutions.
Q:What after-sales services and support does Zhejiang Tianfu Technology provide? How to repair equipment after it has exceeded the warranty period? How fast is the response speed of after-sales service?
A: Zhejiang Tianfu Technology Co., Ltd. solemnly promises: Warranty policy: The equipment is covered by a one-year free warranty (starting from the date of acceptance) and lifetime maintenance. The warranty coverage includes the main body of the equipment, major components and the control system. Quick response: 24-hour technical consultation service is provided. When problems arise, our technicians will first guide the troubleshooting through phone calls or remote means. If on-site service is required, we will respond within 2 hours and arrange for an engineer to visit as soon as possible based on the specific situation and geographical location. Spare parts supply: We guarantee a long-term supply of original spare parts. After the warranty period, only reasonable parts and labor costs will be charged. Professional training: During the installation and commissioning of the equipment, we will provide on-site training for your operation and maintenance personnel to ensure they can master daily operations and basic maintenance proficiently.
Actual production problems of equipment
Q: In the actual production process, the cream products produced have problems such as layering, strong granular texture or poor stability. How do you solve these problems?
A:Poor emulsification effect may be caused by several reasons: 1. Insufficient shear force: Please check and adjust the rotational speed and homogenization time of the equipment to ensure the required shear force is achieved. For high-viscosity materials, appropriate heating can be applied to reduce viscosity. 2. Homogenizing head wear: Homogenizing head wear can lead to a decrease in shearing efficiency. Please regularly inspect and replace worn homogenizing heads. 3. Insufficient pre-treatment of materials: Ensure that all raw materials are thoroughly pre-mixed before entering the emulsifier. Cases show that adding a pre-mixing step can significantly enhance the emulsification effect. 4. Mismatch of process parameters: Different material properties (such as viscosity and solid content) require different process parameters. Please optimize the Settings according to our operation manual or contact our technicians for targeted debugging. Suggestion: Regularly maintain the homogenization system and flexibly adjust the process parameters according to the product formula.
Q: How to troubleshoot abnormal increase in noise during equipment operation?
A:Abnormal noise usually originates from mechanical components: Bearing or gear wear: Bearing or gear wear in the stirring system or homogenization system is a common cause. Worn parts need to be inspected and replaced regularly. If the stirring paddle is eccentric or loose during installation: Check whether the stirring paddle is centered and tighten all connecting parts. The wear of the scraper can also cause abnormal noises. Homogenization head jamming: The homogenization head may be jammed by foreign objects. The machine should be stopped immediately for inspection and foreign objects removed. Suggestion: Conduct a routine inspection before operating the equipment to ensure that all components are securely installed without any looseness.
Q: The vacuum degree inside the vacuum emulsifying tank cannot be established, or the vacuuming time is significantly prolonged. What should I do?
A: Vacuum degree issues are often related to sealing or vacuum pumps System leakage: Check whether all valves of the emulsifying tank (such as the drain valve and cleaning valve) have been completely closed and whether the vacuum valve of the pot cover is open. Check whether the sealing ring of the can lid is aged or damaged and replace it in time. Vacuum pump failure: Check whether the vacuum pump is working properly (such as whether the oil level/water level is appropriate and whether the rotation direction is correct). When necessary, refer to the vacuum pump manual for maintenance or contact us. Filter blockage: Check whether the filter in the vacuum pipeline is blocked by dust or materials, and clean or replace it. Suggestion: Regularly check the integrity of the sealing ring and maintain the vacuum pump as required by the manual.
