Dedicated customer support
Dedicated customer support
HomeServicesDedicated Customer Support
Beyond the transaction, safeguarding the entire process:
The unwavering commitment of the Zhejiang Tianfu Technology After-Sales Team
At Zhejiang Tianfu Technology Co., Ltd., we view every piece of equipment delivered and every project implemented as the beginning of a long-term partnership. We understand that superior product performance requires equally superior ongoing support to truly create long-term, stable value for our customers. Therefore, our after-sales team is not only expert problem solvers but also a trusted, long-term strategic partner in your business development.
Quick response, access within minutes
Time is money. We offer a 24/7 omnichannel technical support hotline (phone, email, and online customer service). We ensure your questions are addressed promptly.
Expert Diagnosis, Precise Action
Our team of after-sales engineers has undergone rigorous product and technical training and possesses extensive field experience. Not only can they quickly resolve most common issues through remote guidance, but they can also provide accurate preliminary diagnoses and be fully prepared for situations requiring on-site service, significantly improving problem resolution efficiency.
Full life cycle services to enable customers to achieve continuous success
Our service goes beyond the traditional "report-and-repair" model and is committed to providing value protection for your equipment throughout its life cycle.
Tailor-made training services
We firmly believe in "teaching a man to fish." During the initial delivery phase, we provide comprehensive operational and basic maintenance training. We also offer specialized training on advanced troubleshooting, maintenance, and other areas tailored to your needs, comprehensively enhancing your team's technical capabilities.
Continuous performance optimization and upgrade support
As technology evolves and customer process requirements change, we provide customers with the latest software upgrades, performance optimization solutions, and technical notices to ensure your equipment always remains in optimal operating condition and keeps pace with the times.
Detailed documentation and knowledge sharing
We provide complete and clear technical documentation (operation manuals, maintenance manuals, circuit diagrams, etc.) in both Chinese and English.
Customer satisfaction is the ultimate guide
Customer satisfaction is the ultimate guide
At Zhejiang Tianfu Technology, customer satisfaction is the sole criterion for evaluating our after-sales service. We have established a comprehensive service tracking and return visit mechanism to ensure a closed-loop response for every service request. Your feedback is our driving force for improvement, and your satisfaction is our goal.
Choosing Zhejiang Tianfu Technology not only provides you with first-class products, but also peace of mind throughout the entire lifecycle of your equipment. Our after-sales team is your most reliable support.
If you have any technical questions or service needs, please contact us immediately. Zhejiang Tianfu Technology's after-sales team is always ready to serve you!
Zhejiang Tianfu Technology Co., Ltd.
The company's main products include soft capsule dispensing systems, pharmaceutical vacuum emulsification systems, daily chemical vacuum emulsification systems, and hot pot base dispensing systems. These products are widely used in the daily chemical, biotechnology, pharmaceutical, and food industries.
Get Quote Now!
Welcome to discuss your purchasing requirements with our customer service.
Send Message

+86-0577-86927666

james@tfjx.com